Refund policy

We hope that you will be delighted with your Hike Aotearoa purchase. For any issues regarding your product, please contact us at hikeaotearoa@gmail.com.

Please note: If you purchased a Hike Aotearoa item from a retail partner, please contact that retailer directly.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

RETURN POLICY

All sales are final. Returns, exchanges, or cancellations are not accepted. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.