Shipping policy

SHIPPING TIME

Shipping within New Zealand is FREE on all orders over $60.

Shipping time for posters, stickers, and patches is 1-2 working days of processing time + Courier 3-6 days

Apparel is made to order, so they take a little longer to arrive. Orders take up to 5 working days + standard Courier delivery time (3-6 days). 

LOST/MISSING PACKAGES

Hikeaotearoa.co.nz is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

 

If you have any other questions, please contact us and we will do our best to help you out.